VEVOR
FlashFish
GoFort
OutSunny
ANTARCTICA Gear
FREE DELIVERY
30 DAYS RETURNS
SECURED PAYMENTS
Returns, Terms & Conditions
1. Return Eligibility:
Defective or Damaged Items:
- In the unfortunate event that you receive a defective or damaged item, please contact our support team within 7 days of receiving your order. We will arrange for a replacement or issue a refund.
Incorrect Items Received:
- If you receive an item different from what you ordered, notify us immediately. We will guide you through the return process and ensure the correct item is promptly sent to you.
Unsatisfactory Performance:
- Should you encounter any issues with the performance or functionality of a product, please contact us within 30 days of receiving your order. We'll work with you to find a satisfactory solution.
2. Return Process:
Contact Support:
- Reach out to our support team at support@outzpire.com with your order number and details of the issue. We will provide you with instructions on the next steps.
Return Authorization:
- Once your return request is approved, we will provide you with a Return Authorization (RA) number and the necessary details for returning the item.
Packaging:
- Ensure the item is securely packaged with all original packaging and accessories included.
Return Shipment:
- Ship the item back to the provided address with the RA number clearly marked on the package. Please use a trackable shipping method.
3. Refund or Replacement:
Inspection:
- Upon receiving the returned item, our team will inspect it to verify eligibility based on our Returns Policy.
Refund or Replacement:
- If eligible, you can choose between a refund or a replacement item. Refunds will be processed using the original payment method.
4. Terms and Conditions:
Timeframe:
- Return requests must be initiated within the specified timeframes mentioned in the eligibility criteria.
Condition of Item:
- Returned items must be in their original condition, unused, and with all tags and packaging intact.
Non-Returnable Items:
- Certain items, including perishable goods, personalized items, and hygiene-sensitive products, may not be eligible for return due to health and safety reasons.
Return Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
5. Contact Us
For any questions, concerns, or assistance with the returns process, please contact our support team at support@outzpire.com. We are here to ensure your shopping experience with OutZpire is exceptional, and we appreciate the opportunity to address any issues promptly and professionally.